Shipping policy

For some products, the shipping cost is calculated based on the product weight, not based on the number of items in the order. To benefit from lower shipping costs for orders with more than 10 items, please contact us at

IMPORT TAX/CUSTOM FEE: While not all products require import/customs tax, but some items may require duty/import tax if applicable in your country. The total amount for your order does not include any duty fees. All import duties must be paid by the buyer. Petoi is not responsible for import fees, duties, or customs clearance for any shipment.

SHIPMENT: We primarily use USPS, UPS, DHL, FedEx, SF international, UBI, Yun Express, and EMS for all orders because they are reliable, faster, and easily trackable.

Our order handling time varies by products.  Delivery time depends on destination, logistics mode, weather conditions, size, and weight of the product.

Our shipping rates and estimated handing and delivery time are listed very clearly on each product page under the SHIPPING tab. Additionally in order to see the shipping cost for your country, just add your item to the Shopping Cart, there you will see the Estimate Shipping button. Just click on that button to see the shipping cost based on your Country and Location.

The tracking information will be emailed to you when it is available.
We can't guarantee the duration of shipment especially when it is related to international shipping.
Based on our statistics, the transport period ranges from around 5 days to over 1 month.
So please contact if you still haven't received the package after receiving the shipment notification email for over 15 days.