Pittsburgh, PA, USA | info@petoi.com 

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Apr 28

Missing part / extra part

5 comments

I received my kits this week and am in the midst of putting my first kitten together!

 

I am missing an inner thigh (thigh2 -the one with laser cutouts for servo arm and spring i.e. NOT the one with "Petoi" etched on it.). My kit had some loose wood parts held in place with tape and I guess who ever did that didn't notice the wrong half was included. If you could send that in a regular mail envelope that's fine. I have the whole byte so I am using the correct part from the other kit to keep going. Send me a mailing address and I will send back the extra outer thigh I have.

 

Many thanks!

George

ID #265

Sorry for that accident. Could you take pictures of the pieces you have (5 x thigh1+ 3 x thigh2) and the hand-written number on the packaging box? Send them to info@petoi.com.

 

I'll mail the missing piece on Monday. You don't need to mail the extra pieces back.

Apr 30

I appear to be missing the plastic screws with my kit. I'm still cataloging the pieces.

 

Is there a single parts list somewhere? I'd like to use it to determine if any other parts are missing.

 

Also, I don't have a hand written number on the shipping box.

 

What's the process to obtain missing parts?

 

Thanks,

 

Eric

You can find example kit contents on the second page of the instruction document. There's no "plastic" screws in the kit.

Could you take a picture of everything on table? And mark the part you think is missing on the picture.

The handwritten mark maybe covered by tapes or shipping labels. For the first dozen of kits we don't have the mark. It's for later tracking of operators on each package.

 

May 12

Same problems of parts missing ... rubber bands are very thin and going to tear while mounting to legs :-( ... 3 of 4 now defect.

the screw for neck servo with spring is a mess ... too short ... spring cut off but :-(

May 12Edited: May 12

What are your missing parts? The thighs? Please take a picture of your kit contents and the handwritten marks outside your package.

 

I included 5 rubber bands in the kit and should be handled carefully. I can ship you more rubber bands for practicing with the missing parts. They are optional for Nybble to walk. You can also use hot glue on the feet to replace rubber bands.

The screw for neck servo is not too short. Check this video showing how it works. No need to cut off the spring!

 

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