Shipping, Returns 

FAQ

How much is shipping and how long before my order arrives? 

US orders: free shipping on $200+ orders and $5.99 shipping on smaller orders. Estimated delivery in 4-7 business days.


International orders: free shipping on $400+ orders and $15.00 shipping on smaller orders, plus any applicable customs charges. Estimated delivery in 7-15 business days.  

Can I return or exchange my purchase?

For orders made January-October, you have within 30 days of receipt of the purchased item to request a refund or exchange. For holiday orders: November and December purchases are eligible for free returns/exchanges by January 5 or within 30 days of receipt (whichever comes later). 

To be eligible for a return with full refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Or you've received defective item(s) and send us pictures or videos for proof. 

If your return is not due to defective item(s), we may charge a restocking fee (up to 20% of your purchase price) depending on the returned items' conditions after our inspection.

What if I want to cancel or change my order?

We try to fulfill orders very quickly; that said, please email us at support@petoi.com and we’ll see what we can do!

How do you ship?

We ship worldwide with reputable carriers. Please check your shopping cart for estimated shipping & handing time. If your shipment country is not the US or China where our warehouses locate, you will be responsble for any customs clearance fee.

How do I track my order?

You will get notification about the order status through email.  

When can I expect my refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  If approved, you’ll be automatically refunded on your original payment method.  Please remember it can take some time for your bank or credit card company to process and post the refund too.  

How can I appy tax exemption to my purchase?

Please send your  tax exemption form to support at petoi..com before you order.